You can permanently close your account from the Earnexa app or submit a verified request by email.
Deletion requests are processed within 7 business daysThe quickest way to request deletion is through the account settings in Earnexa. Make sure you are signed into the account you want to delete.
If you cannot access the app, email us from the address associated with your Earnexa account. Include your account email or username, but never send your password or one-time verification codes.
For your protection, we may ask you to verify account ownership before processing the request. If you no longer control the registered email address, provide enough non-sensitive information for support to investigate safely.
After verification and completion of the deletion process, we delete or de-identify information that is no longer required, including:
We retain limited records only where legally required or reasonably necessary, including:
Retained records are restricted to the applicable purpose and kept only for the period required by law, financial compliance, security, fraud prevention, or legitimate dispute resolution. They are not kept for ordinary marketing use.
Verified deletion requests are processed within 7 business days. Complex requests, active disputes, pending withdrawals, or legal preservation requirements may require additional time. We will contact you if more information or time is reasonably needed.
Backup copies may remain temporarily until overwritten through routine recovery cycles. De-identified information that no longer identifies you may be retained for analytics and service improvement.
Contact support@earnexa.com or visit our Contact page. Learn more about data handling in the Earnexa Privacy Policy.